General Resources

Mission

The mission of the UCLA Medical Center is to provide excellent patient care in support of the educational and scientific programs of the Schools of the UCLA Center for the Health Sciences.

Vision

To fulfill its mission, the UCLA Medical Center maintains high standards of quality, achieves high levels of patient satisfaction, and operates as cost-effectively as possible.  The vision for the UCLA Medical Center is to serve as a model of 21st century health care for the communities we serve.  

The UCLA Medical Center serves the community by training health care providers, researching advances in the science of health care, and seeking to apply the results of research in clinical settings to improve the quality of care.  We believe in creating an environment that attracts and nurtures the best people.

Values

The UCLA Medical Center staff and faculty are dedicated to building and sustaining an ethical environment supported by basic values:  respect, honesty, integrity, compassion, fairness, innovation, and stewardship of our resources.

 

UHC Risk Management Update

This periodic electronic newsletter offers current information on hot topics.  

Redefining 21st Century Risk Management

“…rather than trying to rely on what we have learned from our past, we should chart a new future.”

Risk Management Guide

An introduction to many of the concepts and issues associated with UCLA Healthcare’s risk management program.

UHC Risk Management Guide

Medical-Legal Survival:  A risk management guide for physicians, compiled by the University HealthSystem Consortium.

Communication:  It  is Common Sense

"How to" enhance the physician-patient relationship.

Listen to This

"Take the time, make the effort to really hear what others need to tell you.  It's the polite thing to do."

James P. Bagian on Patient Safety Initiatives

"This is a marathon, not a sprint!"

Letter to the Editor, Journal of Healthcare Quality

Guidelines for Clinical Use of Electronic Mail with Patients

"The guidelines address two interrelated aspects:  effective interaction between the physician and patient and observance of medicolegal prudence."

Making Healthcare Safer:  A Critical Analysis of Patient Safety Practices

"This review seeks to plant a seed for future implementation and research by organizing and evaluating the relevant literature."

Legal Resources

Articles - Bonne Bridges Mueller O'Keefe & Nichols

SAFER Newsletter

The Center for Patient Safety and Quality's SAFER publications offer insightful discussions of key safety issues.  

Managing Risk - UC Newsletter

Managing Risk - Spring 1997 - Avoiding Physician - Nurse Conflicts

Managing Risk - Fall 2000 -  Informed Consent

Managing Risk - Spring 2001 - Delivering Bad News

Managing Risk - Fall 2001 - Physician / Patient E-mail

Managing Risk - Winter 2001 - Diagnostic Tests

Managing Risk - Spring 2002 - Recent Court Decisions

Managing Risk - Summer 2002 - Informed Consent

UCLA Medical Center Policies

2021 - Confidentiality of Patient Data

5003 - Incident Reports

1000 - Obtain/Document Informed Consent

1001 - Who May Give An Informed Consent

2027 - Language Assistance

UC Policies

Business and Finance Bulletin BUS-9 (Professional Liability)

Business and Finance Bulletin BUS-75 (General Liability)

Business and Finance Bulletin BUS-63 (Insurance Requirements / Certificates of Insurance)

Training

Patient Safety - PowerPoint Presentation

Comments?  Contact us.